Damaged/Faulty items

In the event of an item arriving damaged, contact must be made to ourselves via email within 48 hours of receipt of the goods and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible, rather than a return. If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing ( by e-mail or by using the Contact Us page on the website).

Incorrect items received

If by mistake we supply you with an incorrect item, you must notify us within 30 days.

Unwanted items

If you wish to return an unwanted item, you must notify us in writing, by e-mail or by using the Contact Us page on the website, within 14 days of receipt of the item.

All Items should be returned in their original packaging and 'as new' to the Dispatch Depot: 

AWDS  

 S9 1X

Before returning any items, you must inform Manor Grove of the reason for the return. Please quote your original order number on all returns and correspondence.

In the event of an item returned to Manor Grove not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

We advise that customers return items of high value (£15 or more) a return signed for second class.

If an item(s) is returned to Manor Grove without any written communication, and not in line with our returns procedure, Manor Grove  will not compensate for any transport costs involved.